Singapore embraced telemedicine during the pandemic and the momentum has not slowed since. With dozens of apps promising instant access to doctors, it can be hard to cut through the marketing. This guide highlights what to look out for when selecting a provider—and why OnlineDoctor.sg continues to focus on safe, compliant care.
1. MOH licensing and SMC oversight
The Healthcare Services Act (HCSA) governs telemedicine providers through the Outpatient Medical Services licence. Always confirm:
- The clinic name and licence number (for us: Digital Health Clinic, Licence R/23M1175/MDS/001/232).
- That attending doctors are registered with the Singapore Medical Council (SMC).
- The provider issues DigiMCs via https://mc.gov.sg.
If a platform refuses to name its medical director or licensee, consider that a red flag.
2. Consultation workflow
Best-in-class services share common traits:
- Self-registration with Singpass MyInfo or NRIC upload to establish identity.
- Queue transparency—patients know average wait times (OnlineDoctor.sg averages 0–15 minutes).
- Two-way video consult mandated by MOH; chat-only services are not compliant.
- Clinical documentation including MCs, receipts, and doctor notes delivered securely via email.
3. Medication logistics
Ask these questions before committing:
- Do they have an in-house pharmacy or a licensed partner?
- Is courier delivery priced upfront? We charge from S$5 with typical arrival in under three hours.
- How do they verify the recipient? Our couriers require the one-time verification code listed in your consult summary.
4. Pricing transparency
Look for flat consultation fees and clearly stated add-ons. At OnlineDoctor.sg:
- Teleconsults cost S$18 nett (inclusive of GST).
- Medication is billed according to prescription, not surge pricing.
- Corporate accounts can unlock additional discounts for bulk usage.
Hidden “platform fees” or “after-hours surcharges” mentioned only after the consult are common complaints about less reputable providers.
5. Support channels
Reliable telemedicine should feel like having a friendly care concierge. Our teams respond via WhatsApp (+65 8897 7900), email, or phone to:
- Update you on queue positions.
- Help upload photos or past lab results.
- Arrange follow-up referrals if the doctor recommends in-person care.
If a service only offers a contact form with multi-day turnaround times, proceed carefully.
6. Comparing popular providers
| Provider | Licensing declared? | Wait time disclosure | Medication delivery | Pricing visibility |
|---|---|---|---|---|
| OnlineDoctor.sg | Yes (Digital Health Clinic) | Live queue (0–15 min avg) | Islandwide, under 3 hours | $18 nett + medication |
| Large insurer apps | Usually | Depends on subscription | Selected postal codes only | Bundled with premiums |
| Overseas telehealth sites | Often unclear | Chat-first | International shipping delays | Charges in USD and may not issue DigiMC |
7. When to use telemedicine vs in-person care
Telemedicine is ideal for:
- Mild respiratory infections, gastroenteritis, migraines, skin flare-ups.
- Repeat prescriptions or contraception counselling.
- Chronic disease follow-ups where physical examination is not required.
Head to an in-person clinic or emergency department for:
- Chest pain, severe breathlessness, or stroke symptoms.
- High fever lasting more than three days, especially with rashes.
- Heavy bleeding, uncontrolled vomiting, or injuries.
Final word
Telemedicine should be safe, transparent, and properly documented. By verifying licences, understanding workflows, and choosing providers that publish their fees, you can enjoy the convenience of online care without compromising quality. Ready to try? Join our teleconsult queue or chat with the concierge for personalised guidance.
