OnlineDoctor.sg was built for Singaporeans who need quick, legitimate access to medical care. Instead of waiting at a crowded clinic, patients join our teleconsult queue, speak to a doctor in minutes, and receive digital documentation straight to their inbox. Here’s how the workflow operates day to day.
Live queue with concierge support
- Teleconsult hours: Weekdays 9am – 3pm (excluding public holidays).
- Average wait time: 0–15 minutes depending on demand.
- Concierges monitor every patient via WhatsApp (+65 8897 7900) so you are never left guessing about your turn.
What you need before the call
- Identification — NRIC, Passport, or FIN for verification.
- Recent readings — thermometer, blood pressure, glucose, or oxygen saturation.
- Symptom notes — onset time, medications already taken, allergies.
Inside the teleconsult
- Doctors conduct two-way video assessments as required by MOH.
- Expect targeted questions about contagion risk, home environment, and ability to perform daily tasks.
- If red flags appear (chest pain, neurological symptoms), the doctor will halt the call and direct you to urgent care.
After the consult
- Pay via PayNow or credit/debit card.
- Receive a DigiMC plus consultation summary via email.
- Arrange medication delivery (typically in under three hours) or self-collect. Every parcel is sealed, labelled, and requires your verification code.
Suitable conditions
- Mild respiratory infections (cough, sore throat, flu).
- Gastroenteritis without dehydration.
- Rashes, eczema flare-ups, hives.
- Stable chronic issues needing short extensions or refills (gout, hypertension, contraception).
When to skip telemedicine
Head directly to an in-person clinic or A&E if you have:
- Severe breathlessness or chest discomfort.
- High fever that lasts more than three days, especially with rashes.
- Uncontrolled vomiting, heavy bleeding, trauma, or suspected fractures.
Why patients choose OnlineDoctor.sg
- Licensed care — Digital Health Clinic operates under MOH licence R/23M1175/MDS/001/232.
- Transparent fees — S$18 nett per consult, medication billed per prescription.
- Coordinated follow-up — Our concierge can schedule reviews, provide records (with consent), and guide corporate clients through billing.
Ready to try telemedicine? Join the queue now or message the concierge for personalised assistance.
