Step 1: Self-registration
First-time patients register online so our doctors can review your medical history. Existing patients can jump straight into today’s queue with their ID number.
Register or join the queueHow it works
Teleconsult Doctor in Singapore within minutes!
Weekday video consults · $15 nett
Skip the clinic queue. Register online, receive a WhatsApp call from our care team, and speak to an SMC-registered doctor over secure video for medical certificates, treatment advice, or delivery of prescribed medicines.
Teleconsult in three simple steps
Step 2: WhatsApp concierge
Drop us a WhatsApp message once you have registered. Our care team keeps you updated and connects you to the next available doctor. Average wait time: 0–15 minutes.
Message us on WhatsAppStep 3: Payment & follow-up
Pay securely via PayNow or credit card after your consult. Digital medical certificates and receipts are emailed immediately. Medication delivery can be arranged when appropriate.
Before you join the queue
- Video consults run on weekdays 9am – 3pm (excluding weekends and public holidays).
- Bring your NRIC or official ID to verify identity before the doctor begins.
- For urgent or emergency symptoms (e.g. chest pain, severe breathlessness, heavy bleeding), head to A&E immediately.
When teleconsult is appropriate
Good fit for video consults
- Acute respiratory symptoms (cough, sore throat, mild flu)
- Gastroenteritis without severe dehydration
- Skin flare-ups such as eczema, hives, or mild acne
- Migraine or headache without neurological warning signs
- Gout, urinary tract infections, or medication refills for stable chronic illness
- Travel advice, contraception counselling, or repeat prescriptions when clinically appropriate
Go in-person or to A&E
- Chest pain, breathlessness, or stroke-like symptoms
- High fever lasting more than 72 hours or accompanied by a rash
- Severe abdominal pain, uncontrolled vomiting, or suspected appendicitis
- Trauma, open wounds, fractures, or deep burns
- Pregnancy-related emergencies or young infants under two months old
- Any situation where the doctor cannot safely complete an assessment via video
Doctors will pause the call and direct you to in-person care whenever video assessment is unsafe.
Pricing & delivery
Teleconsult fee
$15 per consult (inclusive of GST). Covers the doctor consultation, clinical summary, and any DigiMC or referral issued.
Medication & delivery
Medication is billed per prescription. Courier delivery starts from $8 (same-day) or $13 (express, subject to availability).
Payment methods
Pay securely via credit/debit card, PayNow, or approved corporate billing. Receipts and MCs are emailed immediately.
Frequently asked questions
Do I need to download an app?
No. You can access the teleconsult queue directly on any modern browser. Optional iOS apps are available if you prefer push notifications.
Will I always receive a medical certificate?
MCs are issued only when the doctor finds you clinically unfit for work or school. They are generated through DigiMC with QR-verifiable details.
How are medications delivered?
After payment you may choose courier delivery (typically within three hours) or clinic pickup. Delivery partners require a verification code to release medication.
Can my employer verify the consult?
Yes. Employers can scan the DigiMC QR code or email hello@digitalhealth.sg with the MC serial number for confirmation.
Still unsure? Email hello@digitalhealth.sg or WhatsApp our concierge for personalised help.
